IndiGo has been accused of threatening to use force against a horde of people who reportedly refused to vacate its seat at the Patna airport. Previously, the budget carrier has already got into the Parliament’s radar for the rude behavior of their staff.
The recent incident, which happened back on December 30 last year, comes nearly after three months of a similar incident when the staff of the Gurgaon-based airline reportedly thrashed a passenger at the Indira Gandhi International Airport in Delhi.
A passenger and Chief Executive Officer of a private college in Mumbai, Prasad Nandurkar, complained in a Facebook page: "IndiGo airlines has threatened passengers to get down from aircraft, the refusal of which would leave them with no option but drag them out using CISF at Patna."
In the same post, Mr. Nandurkar further alleged that the airline first allowed its passenger to board and then canceled the flight.
In a response, IndiGo, however, said that all the passengers cooperated and deplaned on time except for a group of 20 passengers who refused to go despite its staff politely requesting them to cooperate.