British airways today declared that the personal and financial details of customers making bookings between August 21 and September 5 were stolen in a data breach involving 380,000 bank cards.
Taking quick steps, airways has launched an “urgent” investigation and notified police after hundreds of thousands of customers’ personal and financial details were stolen.
According to the airline, the hack continued for a couple of weeks, in between August 21 to September 5, in which 380,000 payment details have gone missing.
Though the stolen information has nothing to do with the passport details, they are safe.
Passengers who made online reservations from apps or ba.com are directed to contact banks or their credit card providers.
Alex Cruz, British Airways' chairman and chief executive, apologized for the whole situation, saying: "We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers' data very seriously."
However, the passengers are very angry and depressed on the whole situation and are complaining that why the airlines did not contact to them directly to inform about the hack.
Daniel Willis, 34, had reserved a booking for Monday flight, complained “I saw the tweet, that was the first I knew of it. This is my first involvement with BA since they left me stranded with my wife and 2-year-old daughter for a few days in Düsseldorf in December - again with no communication.
"I’ve not heard anything from them on this and I’ve just had to cancel the card I used. They’re a shambles."
Stephanie Jowers, an IT worker in New York, reveals that she contact the customer care department of BA airlines to enquire whether her account was comprised but she did not hear anything from them, they did not care to inform here.
"I contacted BA customer service by phone three hours prior to the Twitter announcement. I was unclear about the ‘fee’ charged referencing my booking reference number. They put me on hold for a bit. Then the rep told me I would be 'refunded within 24 hours'. I asked repeatedly for an explanation. None was given. No case ID provided either or further contact information for follow-up issues," revealed an upset customer, hinting on the un-cooperative ways of British Airways.
Well, this is not the first time… there have been IT issues in the past as well.
BA (British Airways) apologised in July after facing technology issues in dozens of its flights in London Heathrow Airport got cancelled.
The Airways excused itself saying that they had some major problems going on in the IT Department.
Again in May 2017, British Airways had to go through some technical difficulties in which about 75,000 passengers where left stranded at Heathrow Airport.
IAG, the owner of British Airways , said last month that first-half profits more Earnings were wasted in taxation , as tax rose from 607 million euros a year earlier to 1.4 million euros in 2018, which kind of crashed the economy of BA (British Airways).
BA announced last month that it will reduce the number of flights to Tehran in September, due to lower profitability in the city.